The Process
The Cruxpoint Consulting Process typically touches on the following elements of the business:

Clear direction: working with the CEO and executive team to assure clarity of direction—the vision, mission, goals, strategy or business model, and the appropriate success metrics

Leadership: instilling a leadership mindset and behavior throughout the managerial ranks

Company culture: working with the CEO and team to define any changes needed in company culture, habits and operating values

Employees’ mindset: building a clear-headed, future-focused, and committed group of employees who willingly embrace responsibility and accountability

Business units and teams: assisting in the development of goals and metrics, breaking down silos and building a culture of win-win across business units

Human resources: assisting HR in re-tooling HR processes to produce strategically important results

We especially bring attention and focus to the crux issues—those elements of the business that truly are at the heart of the matter. We reframe understandings, clarify direction, gain commitment, focus attention and effort, and increase pace and implementation.
 

The Results
Our impact is visible to the naked eye and has a cascading effect. We expect to be measured on our impact on traditional business metrics: market share, revenue growth, cost of doing business, margins, ROI, ROE, share price, EPS, as well as softer metrics such as customer satisfaction and employee morale.

Our process produces a company populated with people who:

Have enterprise success as their #1 concern

Understand the realities of the current business environment and their company’s unique circumstances

Take personal responsibility for achieving business results and willingly embrace a culture of accountability

Are fully committed to achieving the company vision, mission and goals, and who lead and drive the changes needed

Set aggressive goals for themselves, their business units and the company, and are continuously searching for ways to generate revenue and decrease costs

Communicate openly and honestly, partner with one another to achieve results, and focus on competing externally rather than fighting internally

Seek to understand and exceed the needs and expectations of customers